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Startup Talk
The people who built Britain’s companies · November 2026

SaaS payments, merchant of record, billing

Paddle

Paddle became the seller of record for software companies, handling tax, fraud and payments so they could sell globally from day one.

Harrison Rose started his first business at 18. Paddle was not it.

By the time he and Christian Owens incorporated Paddle in August 2012, Rose had already learned the unglamorous parts of selling things online. That head start shaped what they built: a way for software makers to sell their products without becoming experts in payments.

A developer in London could sell to a customer in Brazil, and Paddle would handle the compliance.

The early Paddle was a marketplace for software. Developers could list a product and Paddle would do the selling and the paperwork. It worked as an idea, but it was a narrow one. Rose has said that in those early years the company raised funds without really understanding how the venture world worked, and that they learned by making mistakes.

What almost nobody noticed was the quiet pivot. Paddle moved from being a marketplace to being payments infrastructure, a seller of record that takes legal responsibility for sales tax, VAT, fraud and refunds. A developer in London could sell to a customer in Brazil, and Paddle would handle the compliance.

It also changed how it sold. Early growth leaned heavily on outbound sales. Over time the founders put money into brand, and the message shifted from the founders' own story to what the service meant for enterprise buyers.

In May 2022, a $200M Series D led by KKR, with FTV Capital, Silicon Valley Bank, Kindred, Notion and 83North, valued the business at $1.4bn. Within weeks Paddle used part of the money to buy ProfitWell, the subscription-metrics firm, for more than $200M in cash and equity.

By March 2024 the company had about 300 employees and 3,000 customers worldwide, and had raised roughly $300M in total.

There was a human cost to that growth. Rose later stepped back from the company he co-founded and went on to start another business, Good Fit. Owens, the other founder, is listed as a former chief executive.

Money was only part of it. A team of about 300 had to run tax and compliance for thousands of customers in many countries, which is a different job from writing the first version. The pattern is familiar and useful. Founders who start young often build the first company to learn how companies work, and the second to put that knowledge to use. Paddle's earliest model was not its final one. What mattered was that the founders were willing to change it.

The Chronology year by year

  1. 2012
    • incorporated by Christian Owens and Harrison Rose; early years as a marketplace for software
  2. 2022
    • $200M Series D and ProfitWell acquisition for over $200M
  3. 2024
    • about 300 staff and 3,000 customers

The Money Trail how it was funded

  1. May 2022 Series D $200M at $1.4bn valuation (KKR lead
  2. FTV Capital, Silicon Valley Bank, Kindred, Notion, 83North)

Principal backers: KKR, FTV Capital, Silicon Valley Bank, Kindred Capital, Notion Capital, 83North

The Close Calls what nearly broke it

  • Moving from a software marketplace to full payments infrastructure; replacing outbound sales with brand investment; raising early money without understanding the venture world

In Their Own Words from the record

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