Shan Krishnasamy co-founded Freshdesk in Chennai in 2010 with Girish Mathrubootham. Both had worked at Zoho.
The company launched Freshservice in 2014 and Freshsales in 2016. It was renamed Freshworks in 2017 and moved its headquarters to San Mateo, California in 2018.
Freshworks listed on Nasdaq (FRSH) in September 2021 and raised about $1.03 billion. Zoho and Freshworks settled their IP lawsuit the same year.
In 2025 Freshworks posted its first GAAP-profitable year, with revenue of $838.8 million.